Terms of service
JVH — Just Vision + HTML

Version effective from 21 September 2026.

1. Scope and customers

JVH provides website and online store design and development, related digital deliverables and individually agreed services. The supplier is JVH, s. r. o., company ID 45433739, registered at Kazanská 25131/4, 821 06 Bratislava - mestská časť Podunajské Biskupice, Slovakia. Full details appear under Business details and contact. Customers may be businesses or consumers. A consumer is an individual acting outside their business or profession.

These terms form part of an individual contract only if supplied before it is concluded and agreed by the parties. An individual agreement takes precedence insofar as it does not restrict mandatory consumer rights. Browsing this website does not constitute acceptance of these terms.

2. From enquiry to agreement

The enquiry form on the jvh.sk home page prepares a non-binding enquiry. It does not create a paid order or payment obligation and does not transmit your details automatically. You send the message separately through your email application.

We prepare an individual proposal based on your brief. Before a contract is concluded, the proposal and its attachments will specify:

• deliverables, page, language and product counts, features, integrations and included revision rounds,

• the total price including applicable taxes, or a clear calculation method, and separate ongoing costs,

• timing, milestones, customer materials and cooperation, delivery and acceptance arrangements,

• payment methods and due dates, any deposit, licences, support, updates and the duration of ongoing services,

• technical requirements, agreed functionality, compatibility and limitations of digital deliverables, and relevant consumer notices.

A contract is concluded by signature or express acceptance of a specific proposal in the manner stated in it. If the proposal also requires our confirmation, the contract is concluded upon that confirmation. Uncertainties and changes are resolved first. An automatic acknowledgement of a message is not acceptance of an order.

Contracts may be agreed in Slovak or English. You receive the agreed contract, terms and relevant notices in a form you can store, such as an email attachment. Please keep them; a link to an editable website does not replace the contract documents.

3. Prices and payment

The price list describes starting packages. The accepted proposal determines the price for your scope. The supplier is VAT registered. All prices shown on jvh.sk include VAT. Starting prices of €699, €1,399, €1,799 and €3,493 are VAT-inclusive amounts; VAT is not added on top. The individual proposal states the total price for the agreed scope, including applicable taxes and mandatory charges.

Any deposit, staged payments, payment method and due dates are agreed in the proposal. Deposits count towards the price; these terms do not make them automatically non-refundable. This website has no payment gateway.

Domains, hosting, paid fonts, photography, licences, external services and ongoing maintenance are included only if expressly stated. Work beyond the agreed scope requires prior agreement on price and timing. A new price list does not change an existing contract’s price.

4. Cooperation and delivery

You provide the agreed materials and rights to use them, and ensure the factual accuracy of your statements, product details and translations. If materials are missing or the brief changes, we promptly explain the impact and agree an updated process. Delays are not hidden behind an unspecified extension.

You receive the agreed deliverables for review before launch. Handover, access credentials, training, backups and source files follow the individual contract. We distinguish defect correction from new requests. Silence or acceptance of a deliverable does not in itself waive statutory defect remedies.

Search rankings, visitor numbers or a particular turnover cannot be guaranteed. This does not limit the obligation to deliver agreed features and quality. Third-party domain and service terms also apply; material terms are explained before ordering.

5. Rights to deliverables and ongoing operation

The proposal or contract identifies custom-created, licensed and customer-supplied materials. Rights to use, modify and develop them, source-code handover and any payment conditions are expressly agreed in accordance with copyright law, including the specific rules for commissioned software and databases.

Third-party components, templates, fonts and media retain their own licence terms. Material restrictions and recurring fees are explained before the contract. Publishing private materials or personal data in a portfolio requires appropriate authorisation; this clause is not blanket consent.

Maintenance, hosting and further development require a separately agreed scope. No subscription starts automatically. An ongoing service agreement specifies its duration, price and termination. Statutory obligations to provide necessary updates and consumer remedies for defective digital performance do not depend on purchasing a maintenance plan.

6. Complaints and defect remedies

Report a defect or complaint to info@jvh.sk or the address in our business details. Identify the project, describe the issue and when it occurs, and provide a reply contact. Screenshots may help; do not include passwords or unnecessary personal information. A special form or an original invoice is not required to accept a complaint.

Consumers receive prompt written acknowledgement identifying the period for remedy. For services, this must not exceed 30 days from notification. For digital performance, a longer period is permitted only for an objective reason beyond our control, in accordance with the Slovak Civil Code. Reasons for refusing liability are provided in writing.

For consumer digital performance supplied once or through individual deliveries, we are liable for defects present on delivery that become apparent within two years. For continuous supply, liability applies throughout the agreed supply period. Statutory obligations regarding necessary updates, including security updates, also apply.

Depending on the type of supply and statutory conditions, consumers may obtain free correction, a proportionate price reduction or termination of the contract. Correction must take place within a reasonable time and without significant inconvenience. For digital performance, a price reduction or termination may be available, in particular, where correction is impossible, refused or unsuccessful, a defect recurs or is sufficiently serious; termination for a minor defect is subject to statutory restrictions. Sections 852h–852n of the Slovak Civil Code set out these remedies.

Other services and business contracts follow the rules applicable to the type of contract under the Civil or Commercial Code. Third-party modifications or missing cooperation are assessed according to their actual effect, rather than used as a blanket reason to refuse every complaint. These terms do not exclude statutory damages or mandatory consumer rights.

7. Consumer withdrawal

A consumer generally has 14 days from concluding a distance contract for services or digital content to withdraw without giving a reason. The withdrawal notice explains the details, consequences and model notice, and is also provided with the contract.

Work during that period starts only following an express request and the relevant information. Services and digital content have different conditions for losing the withdrawal right; accepting general terms does not replace them. Commissioning a bespoke website does not automatically remove this right.

Business customers do not have the consumer right to withdraw without a reason. Termination follows the contract and applicable law. These terms do not impose an automatic flat cancellation penalty on business customers either.

8. Complaints and disputes

If dissatisfied with a complaint outcome or concerned that your rights have been infringed, request a remedy at info@jvh.sk. A consumer may seek alternative dispute resolution from a competent body if the request is rejected or no reply arrives within 30 days of sending it.

For ordinary consumer disputes, the Slovak Trade Inspection is a possible competent body: Central Inspectorate, Department of International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21/A, 827 99 Bratislava 27, Slovakia; ars@soi.sk. See the SOI dispute resolution rules. Your right to go to court is unaffected.

Slovak law governs the contract. This does not deprive a consumer of mandatory protection applicable under the law of their habitual residence. These terms do not impose exclusive jurisdiction at JVH’s place of business on consumers.

9. Personal data and versions

See the privacy notice and cookie policy. Before JVH accesses your store’s customer database or otherwise processes personal data on your behalf, the parties establish their roles, instructions, security and, where applicable, an Article 28 GDPR processing agreement.

The version accepted by the parties applies to an existing contract. Publishing an updated version does not automatically amend it. This version is effective from 21 September 2026.

https://jvh.sk/en/legal/terms/